Stuart Ryan's Blog |
How many times have you had a great experience with a company after which you proceeded to shout it out to the world? OK, now same question, but where you have had a bad experience? As you will know from my blogs I am definitely not one to shy away from shouting out to the world if a company treats me poorly. However what you will also notice is that I am very quick on the trigger to shout out with praise when a company does something right.
Recently I decided after having repeated exceptional experiences at a local store I decided to send corporate an email. I shouted out to their management regarding exceptional service from one of the managers at their stores. Little did I know that the email (within 24 hours) was circulated company wide and the manager it was regarding was tickled pink. By a customer recognising the exceptional work and service they were providing it only added to their drive to keep up the good work.
So next time you have GREAT service from a company, shout it out on social media, shout it from the heavens it can have even greater positive effect on an organisation and the service that they provide than when you shout out about the bad times.
Just my 2c of wisdom for the day.
Stuart